Tech Support Scams: Microsoft and Apple Don't Cold-Call
Big tech companies don't phone you out of the blue about a virus. A pop-up that tells you to call a number is a trap too.
Two versions
The call. Someone says they're from Microsoft, Apple or your internet provider and that your computer has a virus or has been hacked.
The pop-up. A page full of warnings, sometimes with an alarm sound, tells you to call a number right now. The number belongs to the scammer, and no real warning from your computer comes with a phone number.
What they want
Remote access to your computer, a fee for fixing a problem that doesn't exist, or your banking login. Payment by gift card, wire or cryptocurrency is another sign.
What to do
- Hang up, or close the browser (force-quit it if the page won't let go).
- Never let a caller install remote-access software.
- If you gave access, uninstall the software, change your passwords from a different device, and contact your bank. Run a scan with your trusted security software.
- For real help, contact the company through its own site. See our official numbers.
Sources
Reviewed October 2026. Rules and scam tactics change; check the official pages for the latest.
Check a number
Got a number you don't recognize? Look it up to see where it started and whether it looks risky.
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